Meraki Candle
µεράκι (me-ra-kee) / passion or absolute devotion
To do something with meraki means to put a ‘part of your soul’ into what you’re doing. The root of this term is merak, a Turkish term meaning to do something with pleasure or as a ‘labour of love’.
PRODUCT INFO
Ingredients: Eco-friendly concrete, 100% Soy wax, pure fragrance oil, wick
Candle wax weight: 120g
Approximately 24-48hours of burn if instructions are respected.
RETURNS AND REFUNDS
We are dedicated to offering high-quality candles and home decor along with a delightful shopping experience. This Return and Refund Policy explains the terms and conditions for returning items and seeking refunds.
1. Returns
1.1 You may initiate a return for your candle purchase within 7 days from the date of delivery.
1.2 To be eligible for a return, the candle/home decor must be unused, in its original packaging, and in the same condition as when received.
1.3 To start a return, please contact our customer service team at info@haestiame.com and kindly describe the issue and a reason for return . We will guide you through the return process and provide a return authorization if required.
1.4 Shipping costs for returning the item are your responsibility. For your security, we recommend using a trackable shipping method.
1.5 Once we receive the returned candle and verify its compliance with our return policy, we will proceed with processing your refund.
2. Refunds
2.1 Refunds will be issued using the original payment method used for the purchase.
2.2 Shipping charges are non-refundable, unless the return is due to an error on our part.
2.2.1 We are doing our best to ensure all candles are packaged carefully and paying attention to the safety of vessel and temperature of the wax, however if the wax melts during the transit, we won't be able to replace/refund the order.
2.3 Depending on your payment method and financial institution, it may take up to 14 days for the refund to appear in your account.
2.4 If you haven't received your refund within the specified period, please contact our customer service team for assistance.
3. Damaged or Defective Candles
3.1 In the event that you receive a damaged or defective candle, please get in touch with our customer service team within 2 days of receiving the item. We will provide instructions for returning the candle and arrange for a replacement or refund.
4. Non-Returnable Items
4.1 The following items are non-returnable and non-refundable:
- Candles on offers,limited editions
5. Candle Care and Safety
5.1 Please carefully follow our candle care and safety guidelines provided on our website and on Candle Care Card delivered in each package to ensure the best experience and safety while using our candles.
6. Changes to this Policy
6.1 We reserve the right to update or modify this Return and Refund Policy without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at:
- Email: info@haestiame.com
Thank you for choosing Haestia Middle East. We value your business and are dedicated to your satisfaction with each candle purchase.
SHIPPING POLICY
We are delighted to offer our premium candles and home decor to customers in the Gulf Region. This Shipping Policy outlines the terms and procedures for shipping our candles to this region.
1. Shipping Destinations
1.1 We offer shipping services to the following countries in the Gulf Region:
- United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman
2. Shipping Methods and Timeframes
2.1 We offer various shipping methods to cater to your needs. The estimated delivery timeframes are as follows:
- Standard Shipping: UAE (2-3 days), KSA (3-5 days), OMN(3-5 days), BAH (3-5 days), QTR (3-5 days), KWT (3-5 days)
2.2 Please note that these delivery times are estimates and actual delivery times may vary depending on factors such as customs clearance, local holidays, and unforeseen events.
3. Shipping Charges
3.1 Shipping charges are calculated based on the shipping destination, selected shipping method, and order weight. The exact shipping cost will be displayed during the checkout process.
4. Order Processing Time
4.1 We strive to process and dispatch orders within 1-2 days of receiving your order and payment.
5. Order Tracking
5.1 Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
6. Customs and Duties
6.1 Please be aware that the recipient is responsible for any customs duties, taxes, or import fees that may be applicable to the shipment. These charges are not included in the product or shipping costs and are solely the responsibility of the customer.
7. Shipping Delays and Issues
7.1 While we strive to deliver your orders on time, there may be circumstances beyond our control that could lead to shipping delays. If you experience any issues with your shipment, please contact our customer service team, and we will do our best to assist you.
8. Changes to this Policy
8.1 We reserve the right to update or modify this Shipping Policy without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at: info@haestiame.com
IMPORTANT DISCLAIMER
Disclaimer:
Our candles are meticulously crafted with care and attention to detail. This disclaimer is intended to ensure that you are informed about the nature of our handmade products.
1. Handcrafted Nature
1.1 Our candles are handcrafted in small batches, which means that each candle may vary slightly in appearance, color, and size. These variations are part of the unique charm of handmade products and do not affect the quality or performance of the candle.
2. Fragrance Variations
2.1 The fragrances used in our candles are carefully selected to provide a delightful experience. However, the scent throw may vary depending on factors such as the size of the space, air circulation, and personal preferences.
3. Burn Time
3.1 The burn time of our candles is an estimate and may vary based on factors such as the environment, wick maintenance, and usage conditions. To achieve the optimal burn time, please follow our candle care instructions provided on our website and on Candle Care Cards delivered with each package.
4. Candle Care
4.1 Proper candle care is essential for safe and effective use. We provide guidelines for candle care on our website to ensure that you enjoy your candles to the fullest while maintaining safety.
6. Safety Precautions
6.1 Candles are open flames and should be used with caution. Never leave a burning candle unattended and keep them out of the reach of children and pets. Ensure that candles are placed on a heat-resistant surface away from flammable objects.
7. Liability
7.1 Haestia Middle East is not liable for any damages, injuries, or losses resulting from the misuse or improper handling of our candles.
8. Changes to this Disclaimer
8.1 We reserve the right to update or modify this Handmade Candles Disclaimer without prior notice. Any changes will be effective immediately upon posting the updated disclaimer on our website.
9. Contact Us
If you have any questions or concerns regarding this disclaimer or our handmade candles, please contact our customer service team at : info@haestiame.com